Privacy policy

PRIVACY POLICY

1) Information on the Collection of Personal Data and Contact Details of the Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data is any data with which you can be personally identified.

1.2 The controller for data processing on this website, as defined by the General Data Protection Regulation (GDPR), is Refined Melbourne. The controller responsible for processing personal data is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data.

1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (such as orders or inquiries sent to the controller). You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser’s address bar.

2) Data Collection When Visiting Our Website

When you use our website purely for informational purposes, i.e., without registering or otherwise providing information, we only collect data that your browser transmits to our server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website:

  • The website visited
  • Date and time of access
  • Amount of data sent in bytes
  • Source or link from which you reached the page
  • Browser used
  • Operating system used
  • IP address (if applicable: in anonymized form)

The processing is carried out in accordance with Art. 6 (1) lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. The data is not transferred or used in any other way. However, we reserve the right to retrospectively review the server log files if concrete evidence points to unlawful use.

3) Cookies

To make visiting our website attractive and enable the use of certain functions, we use cookies on various pages. These are small text files stored on your device. Some of the cookies we use are deleted after your browser session ends (so-called session cookies). Other cookies remain on your device and enable us or our partner companies (third-party cookies) to recognize your browser during your next visit (persistent cookies). Cookies collect and process specific user information, such as browser and location data, and IP addresses. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.

In part, cookies are used to simplify the ordering process (e.g., remembering the contents of a virtual shopping cart for a later visit). If personal data is processed using cookies, it is processed either under Art. 6 (1) lit. b GDPR for the execution of the contract or under Art. 6 (1) lit. f GDPR to safeguard our legitimate interest in the best functionality of the website and a customer-friendly and efficient visit.

We may work with advertising partners to help make our website more interesting to you. In this case, cookies from partner companies may also be stored on your hard drive during your visit to our website (third-party cookies). If we work with the aforementioned advertising partners, you will be individually and explicitly informed about the use of such cookies.

Please note that you can configure your browser to inform you when cookies are set and to decide whether to accept them on a case-by-case basis or to generally exclude them. Each browser differs in how it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for each browser under the following links:

Please note that if you do not accept cookies, the functionality of our website may be restricted.

4) Contacting us

When you contact us (e.g., via the contact form or email), personal data is collected. Which data is collected can be seen from the respective contact form. This data is stored and used solely for the purpose of responding to your request or for the technical administration related to this request. The legal basis for processing the data is our legitimate interest in responding to your request under Art. 6 (1) lit. f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6 (1) lit. b GDPR. Your data will be deleted after your request has been processed if no further legal retention obligations prevent this.

5) Data Processing When Opening a Customer Account and for Contract Processing

Under Art. 6 (1) lit. b GDPR, personal data will continue to be collected and processed if you provide it for contract processing or when opening a customer account. The specific data collected is shown in the input forms. You can delete your customer account at any time by sending a message to the controller mentioned above. We store and use the data you provide for contract processing. After the contract is fully processed or your customer account is deleted, your data will be blocked and deleted after the retention periods required by tax and commercial law, unless you have expressly consented to further use of your data or we are legally permitted to retain your data, about which we will inform you accordingly.

6) Use of Your Data for Direct Marketing

6.1 Subscription to our email newsletter

If you subscribe to our email newsletter, we will regularly send you information about our offers. The only required information for sending the newsletter is your email address. Providing further data is voluntary and will be used to address you personally. We use the so-called double opt-in procedure for sending newsletters. This means that we will only send you an email newsletter after you have expressly confirmed that you consent to receiving newsletters. We will then send you a confirmation email asking you to confirm that you wish to receive newsletters in the future by clicking on a corresponding link.

By activating the confirmation link, you give us your consent for the use of your personal data in accordance with Art. 6 (1) lit. a GDPR. When subscribing to the newsletter, we store your IP address provided by your Internet Service Provider (ISP) as well as the date and time of subscription to trace any potential misuse of your email address at a later date. The data collected during newsletter registration is used solely for promotional purposes via the newsletter. You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a message to the controller mentioned above. After unsubscribing, your email address will be immediately deleted from our newsletter distribution list unless you have expressly consented to the further use of your data, or we reserve the right to use your data in a legally permitted manner, about which we inform you in this declaration.

6.2 Sending email newsletters to existing customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services to those already purchased from our range by email. For this, we do not need to obtain separate consent from you. The data processing is carried out solely on the basis of our legitimate interest in personalized direct advertising in accordance with Art. 6 (1) lit. f GDPR. If you initially objected to the use of your email address for this purpose, we will not send any emails. You are entitled to object to the use of your email address for the above-mentioned advertising purpose at any time with effect for the future by notifying the controller mentioned above. You will only incur transmission costs according to the basic rates. Upon receipt of your objection, the use of your email address for advertising purposes will cease immediately.

7) Data Processing for Order Handling

7.1 To process your order, we work with the following service provider(s) who support us wholly or partially in executing concluded contracts. Specific personal data is transferred to these service providers as outlined below.

The personal data we collect is passed on to the shipping company tasked with delivery as necessary to deliver the goods. We pass on your payment data to the authorized credit institution as part of the payment process, as necessary for processing the payment. If payment service providers are used, we explicitly inform you below. The legal basis for the transfer of data is Art. 6 (1) lit. b GDPR.

7.2 Use of payment service providers

- PayPal

When paying via PayPal, credit card via PayPal, direct debit via PayPal, or - if offered - "purchase on account" or "installment payment" via PayPal, we pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"). The transfer takes place in accordance with Art. 6 (1) lit. b GDPR and only insofar as is necessary for payment processing.

PayPal reserves the right to carry out a credit check for payment methods such as credit card via PayPal, direct debit via PayPal, or, if offered, "purchase on account" or "installment payment" via PayPal. For this purpose, your payment data may be passed on to credit agencies based on PayPal's legitimate interest in determining your solvency in accordance with Art. 6 (1) lit. f GDPR. PayPal uses the result of the credit check regarding the statistical probability of non-payment to decide whether to provide the respective payment method. The credit report may include probability values (so-called score values). Insofar as score values are included in the result of the credit check, they are based on a scientifically recognized mathematical-statistical procedure. Address data, among other factors, is included in the calculation of the score values. Further data protection information, including the credit agencies used, can be found in PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for contractual payment processing.

- SOFORT

If you select the "SOFORT" payment method, the payment will be processed by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter "SOFORT"), to whom we will pass on your information provided during the ordering process along with the information about your order in accordance with Art. 6 (1) lit. b GDPR. SOFORT GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). The transfer of your data is exclusively for the purpose of payment processing with SOFORT and only to the extent necessary for this purpose. More information about SOFORT's privacy policy can be found at: https://www.klarna.com/sofort/datenschutz.

8) Use of Social Media: Social Plugins

8.1 Facebook plugins with Shariff solution

Our website uses social plugins ("plugins") from the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook").

To increase the protection of your data when visiting our website, these buttons are not fully integrated into the site as plugins but are embedded using an HTML link. This ensures that no connection to Facebook's servers is established when you access a page on our website that contains such buttons. When you click on the button, a new browser window opens, and the Facebook page loads, where you can interact with the plugins (e.g., after entering your login details).

Facebook Inc., based in the USA, is certified for the US-European data protection agreement "Privacy Shield," which ensures compliance with the level of data protection applicable in the EU.

The purpose and scope of data collection and the further processing and use of data by Facebook, as well as your related rights and setting options for protecting your privacy, can be found in Facebook's privacy policy at: https://www.facebook.com/policy.php.

8.2 Google+ plugins with Shariff solution

Our website uses social plugins ("plugins") from the Google+ social network, operated by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

To protect your data when visiting our website, these buttons are not fully integrated into the site as plugins but are embedded using an HTML link. This ensures that no connection to Google+'s servers is established when you access a page on our website containing such buttons. When you click on the button, a new browser window opens, and the Google+ page loads, where you can interact with the plugins (e.g., after entering your login details).

Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield," which ensures compliance with the level of data protection applicable in the EU.

The purpose and scope of data collection and the further processing and use of data by Google, as well as your related rights and setting options for protecting your privacy, can be found in Google's privacy policy at: https://www.google.com/intl/en/policies/privacy/.

8.3 Instagram plugins with Shariff solution

Our website uses social plugins ("plugins") from the Instagram online service, operated by Instagram LLC., 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram").

To protect your data when visiting our website, these buttons are not fully integrated into the site as plugins but are embedded using an HTML link. This ensures that no connection to Instagram's servers is established when you access a page on our website containing such buttons. When you click on the button, a new browser window opens, and the Instagram page loads, where you can interact with the plugins (e.g., after entering your login details).

Instagram LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield," which ensures compliance with the level of data protection applicable in the EU.

The purpose and scope of data collection and the further processing and use of data by Instagram, as well as your related rights and setting options for protecting your privacy, can be found in Instagram's privacy policy at: https://help.instagram.com/155833707900388/.

9) Web Analytics Services

Google (Universal) Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies to enable an analysis of the website's use. The information generated by the cookie regarding your use of this website (including the shortened IP address) is generally transmitted to and stored on a Google server in the USA.

Our website uses Google Analytics with the "_anonymizeIp()" extension, ensuring that IP addresses are only processed in shortened form to exclude direct personal references. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. In such cases, the processing is carried out in accordance with Art. 6 (1) lit. f GDPR based on our legitimate interest in analyzing user behavior for optimization and marketing purposes.

Google will use this information on our behalf to evaluate your use of the website, compile reports on website activity, and provide us with other services relating to website usage and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be combined with other Google data.

You can prevent the storage of cookies by adjusting your browser settings accordingly; however, please note that in this case, you may not be able to use the full functionality of this website. You can also prevent Google from collecting and processing the data generated by the cookie and related to your use of the website (including your IP address) by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

As an alternative to the browser plug-in or within browsers on mobile devices, you can click the following link to set an opt-out cookie that will prevent future data collection by Google Analytics within this website (this opt-out cookie only works for this browser and this domain. If you delete your cookies in this browser, you will need to click this link again): Google Analytics deactivation.

Further information about Google Analytics can be found here: https://support.google.com/analytics/answer/2838718.

10) Rights of the Data Subject

10.1 The applicable data protection law grants you comprehensive data subject rights (rights of access and intervention) against the controller regarding the processing of your personal data, which we inform you about below:

  • Right of access under Art. 15 GDPR: You have the right to obtain information about your personal data that we process, the purposes of the processing, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of a right to rectification, erasure, restriction of processing, objection to processing, the right to lodge a complaint with a supervisory authority, the source of your data if it was not collected from you, the existence of automated decision-making, including profiling and, if applicable, meaningful information about the logic involved, the significance and intended consequences of such processing for you, and your right to be informed about the guarantees provided under Art. 46 GDPR when your data is transferred to third countries.

  • Right to rectification under Art. 16 GDPR: You have the right to request the immediate correction of incorrect data concerning you and/or the completion of your incomplete data stored by us.

  • Right to erasure under Art. 17 GDPR: You have the right to request the erasure of your personal data if the conditions of Art. 17 (1) GDPR are met. However, this right does not apply, in particular, when the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest, or to establish, exercise, or defend legal claims.

  • Right to restriction of processing under Art. 18 GDPR: You have the right to request the restriction of the processing of your personal data, provided the accuracy of your data is disputed by you, for a period enabling the controller to verify the accuracy of the personal data, if you oppose the deletion of your data due to unlawful data processing and instead request the restriction of its use, if you require your data to establish, exercise, or defend legal claims after we no longer need it for our purposes, or if you have objected on grounds of your particular situation pending the verification of whether our legitimate grounds override yours.

  • Right to be informed under Art. 19 GDPR: If you have exercised your right to rectification, erasure, or restriction of processing against the controller, the controller is obliged to inform all recipients to whom your personal data has been disclosed of this rectification, erasure, or restriction, unless this proves impossible or involves disproportionate effort. You have the right to be informed about these recipients.

  • Right to data portability under Art. 20 GDPR: You have the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request its transmission to another controller, where technically feasible.

  • Right to withdraw consent under Art. 7 (3) GDPR: You have the right to withdraw any consent you have granted at any time with effect for the future. In the event of withdrawal, we will delete the affected data without delay unless further processing can be based on a legal basis for processing without consent. Withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

  • Right to lodge a complaint under Art. 77 GDPR: If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of the alleged violation, without prejudice to any other administrative or judicial remedy.

10.2 Right to Object

If we process your personal data on the basis of our overriding legitimate interest as part of a balancing of interests, you have the right to object to this processing at any time on grounds relating to your particular situation, with effect for the future.

If you exercise your right to object, we will cease processing the data concerned. However, we reserve the right to continue processing if we can demonstrate compelling legitimate grounds for the processing that override your interests, fundamental rights, and freedoms, or if the processing serves the establishment, exercise, or defense of legal claims.

If we process your personal data for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing purposes. You can exercise the objection as described above.

If you exercise your right to object, we will stop processing the data concerned for direct marketing purposes.

11) Duration of Storage of Personal Data

The duration of the storage of personal data is determined by the respective statutory retention period (e.g., tax and commercial retention periods). After the expiration of this period, the corresponding data will be routinely deleted, provided it is no longer required for contract fulfillment or contract initiation, and/or there is no legitimate interest on our part in further storage.