Shipping policy

At Refined Melbourne, we are committed to providing a seamless and transparent shipping experience. Our centralized warehouse in Asia, located close to our manufacturers, allows us to minimize our ecological footprint and contribute to a more sustainable world. All orders are shipped from this central location. Below, we outline the key details of our shipping and delivery process.

Processing and Delivery Times

  1. Order Processing

    • It typically takes 1-3 working days to process your order. Orders placed on Friday evenings or weekends may take slightly longer to process.

  2. Shipping and Delivery

    • Once your order is processed, it will be dispatched. The average delivery time is 7-14 working days, depending on the destination and any customs procedures that may apply.

Please note that delivery times may vary based on the destination country's postal service and customs processing. During sales the processing and delivery times can be longer because of the high demand.

How to Place an Order

  1. Select Your Products

    • Visit the product page and choose the item you wish to purchase. Be sure to select the correct variant and click the black “Add to Cart” button.

  2. Checkout Process

    • Review Your Cart: Check that all details are accurate and then click “Proceed to Checkout.”
    • Enter Shipping Information: Fill in your address details carefully to ensure a smooth delivery. Click on “Continue Shipping” once complete.
    • Verify Shipping Details: Double-check your address information. As a gesture of appreciation, shipping is always free of charge, regardless of the order size.
    • Select Payment Method: Choose from our secure, SSL-encrypted payment options:
      • Klarna (deferred payment)
      • Credit Card (AMEX, Mastercard, Maestro, Visa)
      • PayPal
      • EPS
      • Immediate transfer
    • Once you’ve selected your preferred payment method, click “Complete Order” to finalize your purchase. You’ll be redirected to complete payment securely. Should you encounter any issues, our customer service team is here to assist you.

Shipping Costs

  • Free Shipping: We cover all shipping and delivery costs for every order. There are no hidden fees, and no minimum order amount is required.

Shipping and Sustainability

At Refined Melbourne, we strive to maintain both efficiency and environmental responsibility. By consolidating parcels and shipping in bulk from our centralized warehouse, we ensure fair product pricing and reduced environmental impact. We appreciate your support and understanding as we work together for a healthier planet.

Potential Delays

Please be aware that high order volumes or global events, such as the ongoing effects of the COVID-19 pandemic, may occasionally cause delays. We are working diligently to process and ship your order as quickly as possible. If you need expedited service, please email our support team for assistance.

For any questions or concerns regarding your order, our customer service team is ready to help you with a prompt and effective solution. Thank you for choosing Refined Melbourne.

Order Cancellation Policy

Orders can be canceled within 24 hours of being placed. After this time, cancellations are not possible as our automated software processes orders for efficient fulfillment. If you wish to cancel your order after this window, we kindly ask that you receive the order and follow our return process for a refund.